1. Who we are

Papsoo is operated by Papsoo, LLC and its related brands, services, websites, storefronts, marketplaces, seller programs, digital services, business services, affiliates, and partners where applicable (“Papsoo,” “we,” “us,” or “our”).

This Privacy Policy applies to personal information collected through Papsoo websites, online stores, checkout pages, customer accounts, order forms, contact forms, phone top-up services, seller or partner interactions, customer support, marketing campaigns, delivery tracking, and other Papsoo services that link to this policy.

2. Information we collect

Papsoo may collect information you provide directly, information collected automatically, and information received from third parties.

• Contact and account information: name, email address, phone number, account login details, customer profile information, and communication preferences.
• Order and transaction information: products purchased, order number, payment status, billing address, shipping address, delivery instructions, returns, refunds, exchanges, and customer service history.
• Payment information: payment method details and transaction information. Full payment card details are generally processed by payment providers and are not stored directly by Papsoo unless permitted and required for a service.
• Shipping and delivery information: recipient name, address, contact number, delivery tracking details, delivery status, and carrier or delivery partner updates.
• Phone top-up and digital service information: recipient phone number, carrier, country, top-up amount, transaction status, and service-related details.
• Seller, vendor, affiliate, or partner information: business name, contact details, tax or verification information, payout information, store information, product information, and compliance records where applicable.
• Support and communication information: messages, requests, feedback, reviews, chat history, call notes, attachments, photos, and other information submitted to Papsoo.
• Device, browser, and usage information: IP address, browser type, device type, operating system, pages viewed, links clicked, products viewed, cart activity, referral source, approximate location, timestamps, and other website activity.
• Cookies and tracking information: cookie identifiers, pixels, tags, advertising identifiers, session data, analytics data, and similar technologies.

3. How we use information

Papsoo may use personal information for business, operational, legal, security, marketing, and customer service purposes.

• To operate Papsoo websites, storefronts, checkout, accounts, and services.
• To process orders, payments, refunds, returns, exchanges, phone top-ups, and digital service transactions.
• To arrange shipping, delivery, pickup, tracking, and order fulfillment.
• To communicate with customers about orders, account activity, delivery updates, support requests, policy updates, and service notices.
• To provide customer support and respond to questions, complaints, disputes, and service requests.
• To personalize shopping, recommend products, improve website performance, and understand customer behavior.
• To send promotional emails, SMS messages, offers, product updates, abandoned cart reminders, and marketing messages where permitted by law.
• To measure advertising performance, run retargeting campaigns, analyze marketing effectiveness, and improve Papsoo campaigns.
• To detect, investigate, prevent, and respond to fraud, chargebacks, abuse, spam, unauthorized access, suspicious activity, or policy violations.
• To comply with legal, tax, accounting, regulatory, law enforcement, and contractual obligations.
• To protect Papsoo, customers, sellers, service providers, and the public.

4. Cookies, tracking, and analytics

Papsoo may use cookies, pixels, tags, scripts, web beacons, software development kits, local storage, analytics tools, advertising tools, and similar technologies to operate our website, remember preferences, secure sessions, understand website usage, improve performance, and support marketing.

These technologies may be used for:

• Essential operations: checkout, cart functionality, account login, fraud prevention, security, and website performance.
• Analytics: measuring traffic, page views, product interest, conversions, browsing activity, and website performance.
• Personalization: remembering preferences and improving shopping experiences.
• Advertising and retargeting: showing relevant ads, measuring campaign performance, and understanding how customers interact with Papsoo marketing.
• Email and SMS marketing: measuring opens, clicks, abandoned carts, and campaign engagement where permitted.

5. Marketing communications

Papsoo may send marketing communications by email, SMS, push notification, online ads, social media, or other channels where permitted by law or where you have provided consent. Marketing may include product offers, deals, promotions, abandoned cart reminders, updates, announcements, and service-related offers.

You may opt out of promotional emails by using the unsubscribe link in the message. You may opt out of SMS marketing by replying with the applicable opt-out keyword, such as “STOP,” where supported. Even if you opt out of marketing, Papsoo may still send non-promotional messages related to orders, account activity, support, legal notices, security, or transactions.

6. How we share information

Papsoo may share personal information with service providers, vendors, partners, affiliates, and other parties when needed to operate our business, fulfill orders, provide services, comply with law, or protect our rights.

• Payment processors and checkout providers: to process payments, refunds, fraud checks, chargebacks, and transaction security.
• Shipping, delivery, and logistics providers: to fulfill orders, provide tracking, deliver packages, investigate delivery issues, and process returns.
• Technology and website providers: to host, operate, secure, maintain, and improve Papsoo websites, apps, storefronts, databases, and customer tools.
• Analytics and advertising providers: to measure website activity, campaign performance, conversions, and advertising effectiveness.
• Email, SMS, and customer support providers: to send messages, manage support tickets, respond to customers, and provide service updates.
• Sellers, suppliers, vendors, affiliates, and business partners: when needed to fulfill orders, manage seller services, provide products, process partner programs, or support marketplace operations.
• Professional advisors: such as attorneys, accountants, auditors, insurers, and consultants.
• Government, legal, or regulatory parties: when required by law, subpoena, court order, investigation, legal process, or to protect rights, safety, security, or property.
• Business transfer parties: in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of business operations.

7. Your privacy choices

Depending on where you live and the laws that apply, you may have certain privacy rights regarding your personal information.

• Request access to personal information Papsoo maintains about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal, security, transaction, fraud prevention, tax, accounting, and operational retention requirements.
• Request a copy or portability of certain personal information.
• Opt out of certain marketing communications.
• Opt out of certain cookie-based advertising, targeted advertising, or data sharing where applicable.
• Appeal a privacy request decision where required by applicable law.

To submit a privacy request, contact Papsoo Support through our Contact page or use any privacy request method made available on Papsoo.

8. Data retention

Papsoo keeps personal information for as long as reasonably necessary to provide services, operate our business, maintain accounts, fulfill orders, resolve disputes, enforce policies, prevent fraud, comply with legal obligations, maintain business records, and protect Papsoo.

Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, transaction history, account status, security needs, and business operations.

9. Security

Papsoo uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. These safeguards may include secure checkout providers, access controls, encryption where appropriate, monitoring, fraud prevention tools, and service provider security requirements.

No website, payment system, delivery system, email system, database, or internet transmission is completely secure. Papsoo cannot guarantee that unauthorized access, data loss, misuse, or security incidents will never occur.

10. Children’s privacy

Papsoo is intended for general audiences and is not directed to children under 13. Papsoo does not knowingly collect personal information from children under 13 without appropriate consent where required by law.

If you believe a child has provided personal information to Papsoo, contact us so we can review and take appropriate action.

11. International users and data transfers

Papsoo is operated from the United States. If you access Papsoo from outside the United States, your information may be collected, processed, stored, or transferred in the United States or other countries where Papsoo, its service providers, vendors, partners, or affiliates operate.

Privacy laws in those locations may differ from the laws in your country. By using Papsoo, you understand that your information may be transferred to and processed in the United States and other jurisdictions, subject to applicable law.

Where required, Papsoo may use appropriate safeguards for international transfers, such as contractual protections, service provider agreements, or other legally recognized transfer mechanisms.

12. U.S. state privacy rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. These rights may include access, correction, deletion, portability, opt-out of certain targeted advertising, opt-out of certain data sales or sharing, and appeal rights.

Papsoo will respond to valid privacy requests as required by applicable law. We may limit or deny requests where permitted, including when information is needed for transactions, security, fraud prevention, compliance, dispute resolution, business records, or legal obligations.

13. European, UK, and other international privacy rights

If you are located in the European Economic Area, United Kingdom, Switzerland, or another location with privacy rights that apply to Papsoo, you may have additional rights under applicable law. These may include the right to access, correct, delete, restrict, object, withdraw consent, or request portability of personal information.

Where required, Papsoo processes personal information based on legal bases such as performance of a contract, legitimate interests, consent, compliance with legal obligations, fraud prevention, security, and protection of rights.

14. Third-party websites and services

Papsoo may link to third-party websites, payment processors, seller portals, delivery tracking tools, social media platforms, advertising networks, or partner services. Papsoo is not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

When you leave Papsoo or use a third-party service, that third party’s privacy policy and terms may apply.

15. Legal requests, fraud prevention, and enforcement

Papsoo may collect, use, preserve, or disclose information when we believe it is reasonably necessary to comply with law, respond to legal process, enforce our policies, investigate fraud, prevent abuse, protect security, resolve disputes, collect amounts owed, or protect the rights, property, and safety of Papsoo, customers, sellers, service providers, partners, or others.

16. Jurisdiction and governing law

Papsoo is based in the United States. This Privacy Policy and Papsoo’s privacy practices are intended to comply with applicable U.S. laws and other privacy laws that may apply based on your location, the services used, and the nature of the information collected.

To the extent permitted by law, this Privacy Policy is governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law principles.

17. Changes to this Privacy Policy

Papsoo may update this Privacy Policy from time to time to reflect changes in our services, technology, tracking tools, marketing practices, legal requirements, business operations, or customer experience.

When we update this policy, we may change the effective date below. If changes are material, Papsoo may provide additional notice where required by law.

Effective date: June 1, 2026

18. Contact Papsoo

If you have questions about this Privacy Policy, your personal information, marketing preferences, cookies, or privacy rights, contact Papsoo Support.

You can contact us through the Contact page.