Refund policy

Return Policy

RETURN ONLINE ITEMS

We understand things happen, which is why Papsoo is dedicated to making the return process charmingly simple for you. We're all about bringing you a top shopping experience from start to finish. If you're not completely satisfied with a product for any reason, just return the product to us for a full refund or exchange.

First, a few details:

  • All returns must be accompanied by all original components.

  • Papsoo reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).

  • Items purchased from other retailers, dealers or resellers and not directly from Papsoo are not eligible for return, refund or exchange.

If your Papsoo purchase does not meet your satisfaction, you may return it within a month (30 days) of purchase. To return an item, the item must be new, unused and in its original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Click here to start your easy self-service return, or contact us. If you have received defective, damaged or incorrect merchandise, please contact us directly.

EXCHANGE ONLINE ITEMS

You also have the option to exchange an eligible order instead of returning it for a refund. If you are exchanging your items, please make sure to send back any items you’re returning within 14 days to avoid being charged. Your exchange order will be processed immediately so you can get your new items ASAP!

The funds from your original order will be immediately transferred to an e-Gift Card when the exchange is initiated. Papsoo will then use that e-Gift Card to process your exchange order prior to Papsoo receiving your original order back – we just require the original order be returned within 14 days. If we do not receive the original order back within 14 days, the credit card on file will be charged the full amount of the replacement order. However, if the exchange order is subsequently returned, Papsoo will issue the refund back to an e-Gift Card for the full amount (less any shipping charges from the original order) instead of the original method of payment. Please contact us to initiate your exchange.